Returns & Exchanges
At Bikes Online, we want you to ride with confidence. If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the bike or gear in its original packaging, ensuring all tags are attached and the product is in unused condition.
Ship It Back
Print the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing